Our Refund Policy
At Marine Crafted, we strive to provide our customers with the highest quality luxury yachts and an exceptional purchase experience. In the rare event that you need to request a refund, please review our policy outlined below.
Eligibility for Refunds
Refunds are available for purchases made directly through our website within 30 days of receipt, provided that the yacht has not been used, damaged, or altered in any way. All accessories, manuals, and original packaging must be included in the return.
Process for Requesting a Refund
To initiate a refund, please follow these steps:
1. Contact our customer service team at [email protected] within 30 days of receiving your yacht.
2. Provide your order number, details of your purchase, and the reason for the refund request.
3. Once your request is approved, we will guide you through the return process.
Return Shipping
Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for items over $500, as we cannot guarantee that we will receive your returned item.
Processing Time
Refunds will be processed within 10 business days of receiving the returned item. The refund will be issued to the original payment method used during the purchase.
Contact Us
If you have any questions or concerns regarding our refund policy, please reach out to us:
- Email: [email protected]
- Phone: (555) 123-4567
Thank you for choosing Marine Crafted. We appreciate your understanding and look forward to serving you again in the future!